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Promotional let down
Not applicable

I upgraded 5 phones on my account under the promotional trade in and have not received my credits. Agreement clearly says after 2 weeks of Verizon receiving the trade ins that my account would be credited the amount that they are valued, been over 30 days now 

Re: Promotional let down
Customer Support

It's clear we must jump start an investigation. Sorry for all the waiting. I am sending a Private Note to gather additional details.