It is the worst loyalty program of all time.
Can I pay an extra $5.00 per month to opt out of Verizon UP?
Short story: bought new phone September 2020; requested to use $130.00 device dollars towards purchase price; Verizon UP "ticket" submitted; no credit as of January 2021; opened a Verizon UP "help ticket" in January 2021; fast forward to May 2021, Verizon UP people told me (paraphrasing) "we submitted the ticket in September 2020; you'll have to check with Verizon billing as to why the credit wasn't applied"; this is how far I was able to make in 5 months and after 6 or 7 phone calls with the Verizon UP wizards.
We want you to get the rewards you qualify for and would like to help as soon as possible. Please tell us a little more, where did you buy the new device?
sshumlas, we love see you take advantage of benefits on our network. Device Dollars can be applied to your device purchases. Did you apply that reward at the time of placing that order by following these steps?