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Put a picture into chat
Tinafey
Member

I have been dealing with not getting a credit for my daughter's trade-in from last August. Now Verizon is saying she didn't purchase it during the promo period November through January. Since she bought it in August, that would have been hard. I'm not sure I have to prove to Verizon that they had a promo at the time she bought the phone from them. Wouldn't you think they'd have that info?

At any rate, I need to put photos she took of the deal when she was online with Verizon, but I can't figure out how. No one responds when I ask. I don't know why I think they will when I post them. Thanks.

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Re: Put a picture into chat
vzw_customer_support
Customer Support

Hello our team is here to help. Can you tell us more about the specific promotion you're referring to?-Joel

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