Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Question about using Device dollars

Hello, please help me answer these questions:

1.) Do I Need to have a Verizon credit card in order to redeem my existing device dollar balance ?

2.) Can I use the device dollars to buy (From Verizon) the phone that is Unlocked, so that it can be used on providers other than Verizon ?

Re: Question about using Device dollars
Customer Support



Device Dollars are probably my favorite perk when it comes to Verizon Up. I'm a device junkie so I always like to upgrade when I can, and I'd be happy to assist you with answering these questions. 


To begin, the Verizon Visa Card is not required to redeem existing Device Dollars. Then in terms of using your Device Dollars, the purchases you make through Verizon to buy your device (shown here in question #3 -, will allow you to use our devices on another carrier once the device is unlocked. For your convenience, here is our device unlocking policy:


Let me know if this helps address your concerns today!