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RETRIEVING CALL LOGS
Natethegreat7
Member

how to view my past calls for the month

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Re: RETRIEVING CALL LOGS
tikibar1
Sr. Leader
Sr. Leader
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Re: RETRIEVING CALL LOGS
Janie11
Member

They are not accurate.  Don't depend on them.   This is often the case.  The cannot seem to report call logs with all calls/texts.   Everytime I ask about this, the system was down and they are working on it.  Thats been over a year.  This has been escalated to "level 2" technical support, still nothing.  Service is declining rapidly.   Customer since cell phones started.  Time to start looking.   If I'm paying almost 200.00 for 2 phones/month, the logs should be accurate. It's not hard.  The cheapest places do fine.

I just checked, right this second it says: "We are unable to process your request at this time. Please try again later."   LOL

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Re: RETRIEVING CALL LOGS
vzw_customer_support
Customer Support

Natethegreat7, I know how important it is to manage your call records and we would be more than happy to assist. To clarify, may I ask the reason that you are attempting to review your call records? Fortunately, you may follow the steps under "View a detailed usage log for each line" to obtain your call records: https://www.verizonwireless.com/support/view-usage-on-your-bill/ Let us know if this helps.

 

LorenzoP_VZW

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Re: RETRIEVING CALL LOGS
vzw_customer_support
Customer Support

Janie11

 

We don't want to see you leave us. I know how important it is to have accurate information when it comes to your call logs. I will be happy to help. What is the make and model of your phone? What steps are you taking to log in? What are you looking to specifically retrieve from the call logs. 

 

 

JenniferL_VZW

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Re: RETRIEVING CALL LOGS
hazrus6
Member

phone number

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Re: RETRIEVING CALL LOGS
vzw_customer_support
Customer Support

Hello, hazrus6. Help is here for all of your cellular needs. Please tell me more. What number are you in need of? Do you have any questions regarding your account with us? Please clarify. 

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