Anyone else fighting between Rakuten and Verizon to get the new customer rebate? We got 3 differnet emails confirming the $225 from Rakuten but then Verizon denied it right before the payout? I have been in chats/phone calls/emails back and forth and Rakuten said Verizon rejected the cash back, but of course when I call Verizon they just blame Rakuten. We have had nothing but issues with bills/rebates since we switched to Verizon and it seems customer service is very low on their priority list.
neonllama19, we are disheartened to learn of your experience with receiving your rebates as this is never something we want our customers going through. Not to worry as we are here to assist you in the best way possible to resolve this issue. Before we get started, is this in regard to Verizon Wireless or home Fios services? What steps have you taken so far with submitting for your rebates? What were the rebates for?