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Re: Customer Support?
melips
Member

I have been trying to get a hold of customer support for 3 days.  When I call they transfer me to an text sent to me...I reply...no answer. 

 

When I go to live chat they say they are going to connect me to a live agent but never do. I waited 20 minutes one day and 30 minutes today.  

 

HOW DO I GET A HOLD OF THEM?  I'm so angry!

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Re: Customer Support?
vzw_customer_support
Customer Support

I apologize for the issues and anger you've experienced with trying to get ahold of someone from customer support, melips. 

Let me help you with your concerns. Please note the call volume has been higher due to the health crisis going on and the representatives are doing there best to get to the calls as quickly as possible. What exact problems are you having? Are you on postpaid or prepaid service? Please share some brief details so we can assist.

 

Thanks, 

 

EdwinL@VZWsupport

Follow us on Twitter on VZWSupport

 

 

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