ALSO HAVE NOT RECEIVED MY PROMOTIONALCREDIT. WENT TO VERIZON STORE FOR THE IPHONE 11 BUY ONE GET SECOND ONE FREE WITH NEW LINE ITS BEEN 3 MONTHS AND IM STILL PAYING FOR TH NEW PHONE AND HAVE NOT RECEIVED MY PREVIOUS 3 MONTHS CREDIT THAT WAS PROMISED WHAT A SCAM VERIZON IS DOING I KEEP GOING BACK TO THE STORE AND THEY TELL ME IT WILL COME NEXT MONTH WELL NEXT MONTH KEEPS COMING ND NO MONEY MAYBE I NEED TO GET A LEGEL ACTION INVOLUED
This isn't the type of experience we want for you. We want to help and make this right. When you added the new line, did you port your number from another Verizon account or get a new number? Which model of devices did you end up getting?