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Re: Number Nicknames
pembertonstacy

Why can't we no longer assign nicknames to our call log?

Re: Number Nicknames
vzw_customer_support
Customer Support

This is a nice feature to have on My Verizon.

 

Due to the recent platform change, we have been experiencing the issue where customers can't save, edit, or add device nicknames. The expected time frame of resolution is the following: 

 
06/29- Saved nicknames and call details will be restored. 
 
07/07- Nickname add and edit functionality will be restored. 

 

KevinR_VZW

Re: Number Nicknames
pembertonstacy

We are not referring to naming our devices.  Its adding nicknames to our actual call log.  We have lost multiple work contacts/info.

Re: Number Nicknames
reallypeeved
Member

This option is back, logging into my online account as at 3rd July, 2020 after thousands of complaints from users.   Thank you VERIZON, you rock !

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Re: Number Nicknames
vzw_customer_support
Customer Support

"We will, we will rock you!", are the lyrics of a famous song that we sing to you with happiness. We are glad the number nicknames are back. Rest assure we got your back when it comes to hearing and resolving all your concerns.

 

We want to take this moment to promote our My Verizon application: https://www.verizonwireless.com/solutions-and-services/my-verizon-mobile/. It is the quick, easy and convenient way to monitor and manage your account. Anything, from device updates to plan / feature changes to usage / invoice / payment details, is available in the palm of your hand.

 

We are always here for you. Have a great day and stay safe.

 

GilbertoL_VZW

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Re: Number Nicknames
stlthmc
Member

So how to we access this functionality now that it is back?

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Re: Number Nicknames
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Number Nicknames
vzw_customer_support
Customer Support

No worries! My family uses nick names on our account too. To initiate the process, please visit our website at http://spr.ly/6601JIyxl.

 

Once you've accessed the site, scroll down to "Manage your device nickname(s) and review the info provided at #1, #2, and #3. We're confident that this information will be helpful to you. Thanks!

 

-Robert C.

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