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Re: PUK CODE RESET
Petronaci3
Member

I entered the code I see on my Verizon. I hit next and it ask to make a new code and then to confirm the new code. Then it’ll return me to the first page and says fail attempt  

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Re: PUK CODE RESET
vzw_customer_support
Customer Support

Petronaci3, we want you to have full access to your device. Let's get to the bottom of this. What make and model phone do you have? When you are returned to the first page do you then enter the PUK code that you have just created or are you entering the PUK code that you are viewing online? What specifically were you attempting to do when this message first appeared? 

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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