It's tough to submit a complaint or get help when nobody responds to chats or answers the phone. I'm new to verizon and I'm not impressed. For all of sprint's issues, I was never on hold for 45 min. Nor did I watch an empty chat window for an equal amount of time.
Hire some more customer service reps. Or maybe make sure the ones you have are actually working.
We certainly don't want you to feel that way, Thieves611. I know holding to get help is less than ideal but we're happy to help you out right here. Please let us know what your specific concerns are, so that we can best assist.
I had been calling for several weeks ( since the beginning off the pandemic) and after 38 minutes I got a human. Immediately escalated to supervisor. Was offered a $200 credit off an $1100 data plan since I have had to work from home. $900 is still unacceptable. As I was researching ATT plans,I found that ATT is waving overage data charges. Verizon I guess is not. Horrible taking advantage of a long time physician customer.
Will be interesting to see if anyone from Verizon will respond.
Below is from the ATT website.
We know that many people are experiencing economic hardships as a result of the coronavirus pandemic.
AT&T is keeping you connected 24/7. As part of this effort, we'll waive:
• Late payment fees for postpaid wireless, home phone, internet, U-verse TV, and DIRECTV.
• Domestic postpaid wireless plan overage charges for data, voice, or text.
Have your user ID and password ready and submit a waiver request submit a waiver request.
Please allow one to two billing cycles to see your credit, if applicable.
This waiver applies to these fees or charges incurred from March 13, 2020, to May 13, 2020. You’ll see the fees or charges on your bill, but we’ll give you a credit to cover them.
Your location at 5849 W. Northern Ave Glendale, AZ 85302 is asking customers to stand outside in 110 degree heat before they are allowed to enter the store for service. There is ample room for customers to come into this store & space themselves 6 ft. apart along a very long wall away from your service reps. Even restaurants in Glendale are serving in their dining rooms with people spaced out at every other table. I waited almost 10 min. today 9/3/2020 outside in the heat before I was allowed to come in & it took 45 min. to have a Sim card replaced. Other customers upon entering were asked to wait outside. When I left the store about 8 other customers were outside waiting in the heat. Even with our current Covid-19 situation this is a very poor way to treat your customers & may cost you future business. My service rep. was very nice, but I did share my concerns with him also. I managed a customer service dept. of a major company for 22 yrs. & we never showed such a low concern for them as this store is currently doing.
We are sorry to hear that you had to wait outside for 10 minutes. For the safety of our customers and our store employees, we have policies in place to help with all that is going on. Your feedback is important to us and we will be sure to lift it up.