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Re: vtext.com not working
ej14
Member

I can send all email from any one of 4 email addresses that use 4 different email providers. All email goes through EXCEPT the email sent to my phone's vtext.com address.

 

All of the messages sent to the phone's vtext.com address bounce back with the following:

A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:

[email address removed per the Verizon Terms of Service]:
SMTP error from remote server for GREETING command, host: vrz-sms.mx.a.cloudfilter.net (34.199.121.51) reason: 554 vrz-ibgw-5003a.ext.cloudfilter.net cmsmtp ESMTP server not available -
 POL102 - U8G7lOSTLXBQV

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Re: vtext.com not working
vzw_customer_support
Customer Support

We do not support vtext services any longer. You would need to use an alternative service or use Message Plus. TaylorH_VZW

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Re: vtext.com not working
WOWvzw
Member

Are you going to inform customers about this service change? this has been part of my service for over 20 yrs? GREAT customer service.

Re: vtext.com not working
smellslikeMI
Member

Don't support it anymore? Then why are there still instructions?

https://www.verizon.com/about/news/vzw/2013/06/computer-to-phone-text-messaging

Re: vtext.com not working
Freddie-O
Member

You no longer support vtext messages?

When did this service stop? Why didn't you let us know?

We use it for emergency messages when we are not near email for our family and business contacts - rarely, but we always thought it would work!

Tags (2)
Re: vtext.com not working
jav6
Leader

Other CURRENT threads have @vzw_customer_support response saying there is a KNOWN ISSUE with vtext and vzwpix services from Google Mail and it is being worked on.  The service works from Comcast Mail, Yahoo Mail and others, only Google Mail is failing.  Look at current threads instead of YEARS old threads.

...Just another VZW customer...trying to offer some assistance...
Re: vtext.com not working
vzw_customer_support
Customer Support

our IT team is aware of the issues with Vtext and are working to resolve this matter. We apologize for any inconvenience this has caused you. Thank you for your patience. - RobertC_VZW

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Re: vtext.com not working
nywolf2020
Member

Exactly!!  It is crucial for our organization and they pull the plug and don't tell anyone.  Very poor customer service! 

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Re: vtext.com not working
jav6
Leader

@nywolf2020 wrote:

Exactly!!  It is crucial for our organization and they pull the plug and don't tell anyone.  Very poor customer service! 


Nobody 'pulled the plug'.  This is ONLY a recent Google Mail to vtext.com/vzwpix.com issue as noted it other CURRENT threads.  Other Mail services work fine to vtext.com and vzwpix.com, e.g. Comcast Mail, Yahoo Mail, etc.

...Just another VZW customer...trying to offer some assistance...
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Re: vtext.com not working
Freddie-O
Member

The problem is with Verizon SMS service, however - it's not with Google.

Reading the response from the server shows this to be so, as it says:

http://vrz-sms.mx.a.cloudfilter.net/ Connection refused

 

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