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Re:
JustDee
Member

I've been double billed for my phone payments.  I only have 7 left and they had the 2nd one hidden in account charges.

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Re:
vzw_customer_support
Customer Support

We are experiencing increased volumes. Please allow us a moment and we will be with you shortly. Do not respond as this may cause delays with receiving a return message.

-Lorenzo

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Re:
vzw_customer_support
Customer Support

Hi, JustDee. I certainly share your concerns about billing and I'm happy to work with you to ensure that we are on the same page. I'm confident that we will resolve this issue. Are you able to share additional details what you mean when you mentioned there are only 7 remaining? Is this in reference to the device payment agreements on your account? Please share additional details.

 

-Lorenzo

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