Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Rebate Issue
DL91421
Member

I was informed by TeleSales to submit a certain rebate, it came back invalid, and now the rebate that I could have submitted in my account is 'expired'.

How do I get this figured out?

Calling in hasn't helped at all.

0 Likes
Re: Rebate Issue
vzw_customer_support
Customer Support

We understand the importance of making sure you take advantage of any rebates you are afforded. To clarify, what is the rebate for specifically. May we ask when you made a purchase that qualified for a rebate? *Joshua

0 Likes
Re: Rebate Issue
DL91421
Member

Hello, Please remove my phone number from the post.

Purchase was made way back in July around July 21, 2021.

Can you PM me?

0 Likes
Re: Rebate Issue
DL91421
Member

The rebate they had me submit was for $650 on a new line 'PREMBYOD650'.

The rebate error that showed up for this is:  "This offer requires bringing your number from your previous carrier to Verizon." (I came from Visible, so the Sales Rep thought I should be good to claim it.) Tracking Number: 967499924

The rebate that showed up in my account that I was eligible for was for $450, but has since expired as I already submitted the other one.

I'm trying to work out how I can claim the $450 rebate that was in my account that I was eligible for.

 

 

0 Likes
Re: Rebate Issue
vzw_customer_support
Customer Support

Excellent, I have sent you a Private Note, can you please respond so we can gain access to your account in a secure setting?-Santo

Re: Rebate Issue
DL91421
Member

Responded 👍

0 Likes