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Rebate Issues

I am having issues with my rebate. via the 'Verizon Wireless Rebate Center' I submitted all of my information for a $400 gift card and they rejected my application! I checked the rejection notice and I meet all of the requirements so I asked for an appeal and they said that I didn't buy on a payment plan. But the rejection notice says nothing about the payment plan! I also found the original rebate form online and it states that we don't need a payment plan!

I called them to appeal, but they transferred me to customer service and customer service transfers me back to them!

 I don't know how to proceed.