Before I switched from t-mobile to Verizon, I read the promotion conditions (SWITCH22) very carefully to make sure I met all the qualification requirements and I’m 100% sure I was qualified. After I ported in the number, I thought I’ve already transferred to Verizon so that it should be ok to pick a new phone number, and I did it. (This action could cost $1000.)
When I submitted the rebate, they kept saying my rebate was invalid because the number I ported in was no longer active or the new number does not match the number on the T-mobile final bill. I talked to many representatives saying even though I changed my phone number, the device and the phone line is still active. They all understood my situation and said they could be able to help. Some of them said they’ll escalate the case and send me email confirmation, but I never received one. Some of them asked me to resubmit the rebate with modifications of the phone number and final bill, but I got invalid results again and again after the re-submission. Basically nothing changed after over a month.
No promotional condition says I couldn’t change a phone number after I ported in the old number. Even though the rebate system is all computerized, there should be human who can handle issues like this. How is it possible that someone cannot pick a new phone number after ported-in? It’s like you cannot change your name after you were born. So ridiculous.
This promotion is the main reason I switched to Verizon. Now I get nothing but a bigger bill than T-mobile. If this whole rebate program is a word game that didn’t mean to be real, I’ll for sure switch all my family plans out of Verizon. I hope some real person can make the judgment and solve the problems for me, not just kicking the ball back and forth without really solving the problems.
We always want you to get any promotion you qualify for. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance. *Melissa
I am having the same issue except I didn't change my number. They still won't fix the rebate and every time I call the date gets pushed back further and further. I have a unpaid bill with TMobile that needs paid and I can't do so until Verizon does what they are supposed to do. I am highly disappointed with Verizon and would have never switched had I known this was going to happen. This is poor buisness on Verizon's part!!!
We apologize for any inconvenience this has caused you, JPack0604. Our goal is for you to take advantage of all the available promotions. We want to get a second opinion on this situation. We sent you a Private Note so we can continue working on this together.