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Rebate issue- escalation team help needed

I signed up for new service with existing devices to be eligible for rebates of a total $1200.  Followed all the steps, and am being told that they expired.  Agent filled out all forms and was told it would take TWO billing cycles while a supervisor said 14 days.  NEITHER solution is acceptable as it has already been 6 weeks.  I only switched from ATT because of promo and being FIOS customer,  very close to switching all to spectrum 

Can someone at Verizon please help

Re: Rebate issue- escalation team help needed
Customer Support

Edr1971, we understand how important it is to get this resolved. From what it sounds like a resolution was provided. Tickets submitted do take time for our offline teams to process them. If you have any questions about the resolution that you were provided, please send a Private Note for assistance, so we can look into it.