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Rebate
cb_young1
Member

We recently (8/5/2019) switched 4 lines from AT&T to Verizon at Best Buy (and bought 3 iphones). We were told that there was a promotion going on for a $200 prepaid Mastercard per line. We also were told that this would be automatic and that we did not need to do anything to receive it. There was no paperwork regarding the rebate included in what we got from Best Buy, nor in any of the emails I received after we switched to Verizon. It also is not readily apparent on the Verizon website, even though the last time we were at Best Buy it appeared that this offer had been extended and is still ongoing.

My wife called Verizon around September 9th to check on the rebate, and was told by Verizon that this needed to be applied for, and gave her the URL to do so. When she entered our information, it was denied (past the 30 day due date). She has spent over 3 1/2 hours on two phone calls with Verizon's customer service and rebate center but so far no results. We have also made 2 trips and multiple phone calls to Best Buy, and their regional Vz representative attempted to resolve this with no result.

This rebate offer was one of our prime reasons for switching at that time, and we feel we are owed this rebate as part of our contract. Browsing the community site for the first time today, it appears that others have had problems with Verizon rebates as well. Verizon touts its customer service, but so far I am not seeing it.

Re: Rebate
glitchedpixel
Sr. Member

Verizon's customer service has nothing to do with Best Buy. The problem was expecting $200 from not doing anything. This isn't exclusive to Verizon either. Several companies will have you submit documents (usually proof of purchase) to get a benefit out of it.

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Re: Rebate
vzw_customer_support
Customer Support

cb_young1, thank you so very much for coming over to our wireless family. We appreciate your business & we're concerned with what you've shared with us regarding a rebate for a prepaid Mastercard. All rebates do require submission within a certain time-frame. I'm sorry that Best Buy did not provide you with the information needed. With you not purchasing the devices directly from us, we would not be able to rectify this. You will need to speak directly with Best Buy going further about this situation.  AliciaD_VZW

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Re: Rebate
031
Member

I am in the same situation, i switched from one carrier to verizon and when i did i was told that i would get a $200 Rebate, well apparently what i wasn't told was that your phone had to cost st least $550! So i guess i am not eligible for the rebate!  I am very disapointed with Verizon and really should have stayed with my old carrier 

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Re: Rebate
steele_esquire

I switched 3 lines to Verizon and purchased two phone (iphone X) I was told I would get the rebate of $550.  I submitted and have been fighting every since to get my rebate which I have been told is invalid.  why?  The rep from the Verizon store wrote everything out for me.  This has been so frustrating - I submitted my document that was given to me and it was reviewed and yet again said to be invalid.  

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Re: Rebate
deloused
Sr. Member

What reasons were given as to why the rebate was not valid?

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Re: Rebate
vzw_customer_support
Customer Support

Your frustration is definitely validated, and I want to further investigate this. In order to take a look, please follow the message I previously sent, to reach out to us through another social media platform. Thank you so much! MichelleH_VZW

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Re: Rebate
cb_young1
Member

After my wife called them repeatedly, Vz finally came through on our rebates. Persistence is key... and thanks for holding up your end of the contract Vz!

Re: Rebate
vzw_customer_support
Customer Support

We should have gotten it right from the beginning and I apologize for the frustration. Please let me know if you have any additional concerns as I would be happy to offer my assitance.  YaleK_VZW

Re: Rebate
Imworth50dollars

What did your wife say to get them to hold up their end? I've called and been on hold for over 2 hours total today, 45 minutes of that was during my lunch break, and have gotten nowhere. Oh well besides them offering me a $50 credit to my account which is a joke. 

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