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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Rebate?
ramirez595
Member

I was supposed to get a 200 dollar rebate for bringing my stepsons number to my plan with Verizon. There was an issue with porting the number and now my rebate has been denied because the number had to be changed. I did not want the number changed, but here we are. Customer service rep said they will not give me the rebate because we no longer have the original number. I believe the rebate should be honored because it was not my fault the number had to changed. It was NEVER mentioned that I wouldn't get the rebate because of the change either. Has anyone else had this issue?

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Re: Rebate?
vzw_customer_support
Customer Support

Hello, Ramirez! Thank you for contacting Verizon Social Media.
I'll be glad to assist you today with this rebate issue. 
Could you please help me to access this secure channel? So I can access your account and take care of this.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth

 

>Eddie

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Re: Rebate?
vzw_customer_support
Customer Support

Hello, were you able to access the link?

>Eddie

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