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Recourse after no refund issued

I returned a set of Studios Bids back in November (11/05/2021) and after talking with customer support multiple times, and multiple times customer support stating that the refund will be issued the next business day, the refund hasn’t been issued. I purchased on account credit but paid for it already. 

I’ve reached the end of my rope at this point. Is there an organization I can file a complaint with to help with this? Any information would be really helpful.

Re: Recourse after no refund issued
Customer Support

We know it's important to make sure you receive a refund. We want to look into this. Please send us a Private Note. *Rebecca