I'm trying to look into upgrading my wife's phone. When I'm in the app or on the website, it shows her phone avaliable for upgrade. I click the option "Upgrade" and it very briefly displays a page before redirecting directly to the store. Why is it doing this?
We know it's important to be able to upgrade your device, Alterangel. We are here to help. Let's gather some more information, so we can better assist. When did this issue start? What web browser are you using?