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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Redirected From Upgrade Page

I'm trying to look into upgrading my wife's phone. When I'm in the app or on the website, it shows her phone avaliable for upgrade. I click the option "Upgrade" and it very briefly displays a page before redirecting directly to the store. Why is it doing this?

Re: Redirected From Upgrade Page
Customer Support

We know it's important to be able to upgrade your device, Alterangel. We are here to help. Let's gather some more information, so we can better assist. When did this issue start? What web browser are you using?