Refund fraud?

[Barb151]

I was due a refund from oct10 on a trade in and have still not received it.  James the "customer service manager" said today to go talk to the store! I have been told it will appear in 1 or 2 billing cycles, credited in 24 hours, and after waiting 3 months he tells me none of this is true!  I have called about 7 times and every time be told it's coming.  I plan on contacting the attorney general in the morning as I have been lied to and mislead about a refund.  I wouldn't go with Verizon if you have a choice, run!!! Did anyone else run into issues like this and maybe they are doing it to a bunch of people.  I returned an item and still haven't gotten my refund or credit.

[vzw_customer_support]

Barb151,

Allow me to start by apologizing that you have had to go through all of this. It is certainly not the experience we would want for you. I have gone ahead and sent you a Private message. I look forward to following up with you there. 

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Murf15]

I still have not received mine either and they haven't attempted to contact me

[Vjsimmons]

Yes

[Vjsimmons]

I will call too. I was tricked. Told something different about it. You need a lawyer to make sure they don't change the paper work at the end

[dgmenace]

Sending this to WRONG PERSON

[tikibar1]

dgmenace wrote:

Sending this to WRONG PERSON

Are you referring to notices of posts in the Community forum via e-mails?  If so, you can change your Preferences by using the drop-down next to your user name at the top of the screen when using the desktop version of the forum.  There also should be a link at the bottom of the e-mails.