I was due a refund from oct10 on a trade in and have still not received it. James the "customer service manager" said today to go talk to the store! I have been told it will appear in 1 or 2 billing cycles, credited in 24 hours, and after waiting 3 months he tells me none of this is true! I have called about 7 times and every time be told it's coming. I plan on contacting the attorney general in the morning as I have been lied to and mislead about a refund. I wouldn't go with Verizon if you have a choice, run!!! Did anyone else run into issues like this and maybe they are doing it to a bunch of people. I returned an item and still haven't gotten my refund or credit.
Allow me to start by apologizing that you have had to go through all of this. It is certainly not the experience we would want for you. I have gone ahead and sent you a Private message. I look forward to following up with you there.
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Sending this to WRONG PERSON
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