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Regretting moving to VZW from TMO
VZW_MN
Member

I am porting over 8 lines to VZW. 2 lines are on iPhone 13 preorder and 2 lines have already been ported over (my sis and brother in law). This is where the nightmare starts. 


The activated lines are in MA and the iPhone preorders are heading to MN (this detail is important and I think why the account is potentially flagged)
I wanted to get the free iPhone 11 “online only” special for the remaining four lines (all four going to MA; my parents and my in-laws).


However, I have found that over the past five days ever since I joined VZW, I cannot make an order on the VZW website (the payment gets declined; tried multiple credit cards and even PayPal hooked up to my checking account). I have tried it through telesales, even in store ( the associate worked with me on the VZW website as online only specials cannot be honored by in-store stock) and the payment just doesn’t go through.


After being on the phone for hours with customer care, telesales, and even fraud dept. multiple times (who is yet to see a flag on my account) one of the telesales people yesterday noticed that my account has a “VZ verify” flag (fraud dept. can’t see this flag for some reason). This telesales rep then tells me that I can only order in store, and not through the website since my 5 day old account is flagged.


My questions are:


• is the telesales rep saying the correct thing that I can only order in store (the free iPhone is not available in store as it is $5/month; free is online only)? I have spoken to two CORPORATE stores and they both said that they cannot honor the deal since it is “online only”.


• if she is correct, there must be someway to rectify the flag and order the free iPhone deal online by proving my identity. What’s my best course of action here to take advantage of this offer and port the remaining four lines?


My credit is stellar; never an ID fraud issue etc. etc

 

 

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Re: Regretting moving to VZW from TMO
VZW_MN
Member

No responses?

Either I am not asking the right questions or this particular case is so strange that I can’t get straight answers from either VZW employees or current VZW users. 

 

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Re: Regretting moving to VZW from TMO
jav6
Leader

@VZW_MN wrote:

No responses?

Either I am not asking the right questions or this particular case is so strange that I can’t get straight answers from either VZW employees or current VZW users. 


I have never ported numbers nor bought phones online like you describe so cannot comment on that.  You might have to wait a couple days or more for VZW agents to respond. 

...Just another VZW customer...trying to offer some assistance...
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