So, like many, I am here to vent my utter disappointment with the direction Verizon has gone. Sprint is no longer, the decision makers must have all moved to Verizon.
My Mistake - Thinking the rewards program was there to reward me for being brand loyal.
*the rewards program is a total joke when it comes to device dollars, you can only use it on overpriced phones through the carrier. Even if you max out the 2 year 'credits' you can find the phone cheaper from independents. I thought you could use it on accessories, you cannot.
I ordered google pixel earbuds from the Verizon App, the reward credit did not get applied and I was charged the full amount. Nope, not happening. I spend the next 2 hours calling 3 different times and bounced around from one agent to another to get it cancelled, which I was told occurred. The package was rerouted back to the warehouse and I never received them, per UPS tracking.
Now my next bill rolls in with the earbud charge. I have tried for 3 days to speak with Verizon to correct my bill. I cannot get a hold of anyone. Their system is designed to make you think they missed them, but in reality, they never really call and a voicemail shows up. So, I am here typing away hoping a agent will see it and correct it. I refuse to pay my bill with this mistake, I have done my due diligence in attempting to resolve the mistake that was not mine in the first place. While I am not paying my bill, I may shop other carriers.
It is situations like this why I never ever authorize an autopay. I reserve the right to refuse payment for cruddy service.
We are disheartened to hear about your experience. The last thing we want is for you to be billed incorrectly. A Private Note will be sent, so we can assist you with this matter. BrittanyC_VZW