Why has Verizon made removing a line from an account so difficult? I have three suspended devices and want to remove those lines which as costing me an additional $30 a month. It should and would most convenient to have that capability on the device category, under manage my devices but it isn't. After searching the MyVerizon appp with no success, I tried the chat and it was offliine. I then called customer service and have now been on hold for over 30 minutes listening to garbage music waiting for service. They are purposely making this difficult and I intend to file a complaint with the FTC and the State of Ohio Attorney's office. This is terrible customer service. When the bill is due, they are all over a customer but when the customer needs assistance, except for upgrading, good luck finding help.
Did you try the following number?
To cancel service or remove a line permanently: Call Customer Service at (800) 392-0717, (Mon – Fri, 7 AM - 9 PM, Sat – Sun, 8 AM – 9 PM local time).
From Suspend Service FAQs
I totally agree. It's easier to pull the teeth out of a shark than it is to get Verizon to remove a device from your plan. I've called them THREE times to remove a tablet from my data plan, each time assured that it would be removed. I've now had TWO bills since then still showing the $10 access fee for a device I never use.
We definitely want to make sure your concerns are addressed, and we definitely apologize for any inconvenience. To assist further, I will send you a Private Note.