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Removing Discovery+
sjwoods2
Member

I have tried to remove Discovery+ but it won't go to the remove option.  Any hel

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Correct Answers
Re: Removing Discovery+
vzw_customer_support
Customer Support

Thank you, sjwoods1. You will need to have the feature on your account for at lest 7 days before it is able to be removed.

 

PeterP_VZW.

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Re: Removing Discovery+
vzw_customer_support
Customer Support

You've come to the right place for assistance, sjwoods2. 

Here's a link with the steps to delete Disney+

https://www.verizon.com/support/knowledge-base-236009/

KatiM_VZW

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Re: Removing Discovery+
sjwoods2
Member

I have tried these same steps on my desktop, tablet amd my LG phone.  Get the same results will not show the message to be reviewed with the remove tab.  This is so irritating and it is slowing my phone down.  Please take this off!!!

 

.

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Re: Removing Discovery+
acraftylady2
Sr. Member

Do you mean the app is slowing your phone down?  Can't you uninstall it the app?  I pressed and held the app and had the uninstall option, are you not seeing that?  If not what options does it give?  Apo didn't slow my phone down.   

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Re: Removing Discovery+
sjwoods2
Member

I actually did remove it but it still shows that I have it in my account.  My concern now is that it will start charging me for it when the free trial ends. 

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Re: Removing Discovery+
sjwoods2
Member

Also in the example that was sent to me it has the option to cancel but when I followed all of the steps that was not there...

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Re: Removing Discovery+
vzw_customer_support
Customer Support

How long ago did you activate it? Has it been at least 7 days?

 

ScottD_VZW

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Re: Removing Discovery+
sjwoods2
Member

Not been 7 days.  I think I activated it on the 2nd.

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Re: Removing Discovery+
vzw_customer_support
Customer Support

sjwoods2-

I am sorry to hear that you are having trouble removing this feature from your My Verizon. Have you tried clearing your cookies and cache? 

 

 

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Re: Removing Discovery+
vzw_customer_support
Customer Support

Thank you, sjwoods1. You will need to have the feature on your account for at lest 7 days before it is able to be removed.

 

PeterP_VZW.