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Representatives productivity or lack of
FnP4k3g_
Member

Do the customer representatives have a productivity quota? 

I ask because on multiple occasions i have been disconnected from either my chat or my call if my account inquiry requires more than an ounce of effort on their end. 

They are rude and tend to use the "I don't know" or call "1-800 **** because that's not my department" answer. 

They maybe have forgotten what their job title or job description means. 

Re: Representatives productivity or lack of
Tigerstep
Sr. Member

AHT or average handle time. Call centers that depend on this terrible because it encourages a poor rush job.

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Re: Representatives productivity or lack of
9wood
Sr. Member

Not sure if they know there job half the time tend to get excuses and script reply and hang ups are common

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