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Restocking Fee/Returns
MJ_1992
Member

I recently did an upgrade on yesterday however I changed my mind and will be returning the item. I have not activated the phone and it is still in -an unopened box. My questions are: Will  I be charged a restocking fee even if the box isn’t opened when I return the item? Will I still have to make any payments towards the device if it was never activated?

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Re: Restocking Fee/Returns
vzw_customer_support
Customer Support

MJ_1992, those are all excellent questions and I would be happy to help with this buying experience. Since the item is completely unopened, there will not be a one time Restocking Fee. Once the device is checked into our warehouse for the return, there will no longer be a Device Payment Agreement for the newly purchased device. Please let me know if this helps! JoseL_VZW

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