Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Correct Answer!
Restocking Fee/Returns
MJ_1992
Member
‎04-04-2020 09:40 AM

I recently did an upgrade on yesterday however I changed my mind and will be returning the item. I have not activated the phone and it is still in -an unopened box. My questions are: Will  I be charged a restocking fee even if the box isn’t opened when I return the item? Will I still have to make any payments towards the device if it was never activated?

0 Likes
1 Reply
Correct Answer!
Re: Restocking Fee/Returns
vzw_customer_support
Customer Support
‎04-06-2020 09:47 AM

MJ_1992, those are all excellent questions and I would be happy to help with this buying experience. Since the item is completely unopened, there will not be a one time Restocking Fee. Once the device is checked into our warehouse for the return, there will no longer be a Device Payment Agreement for the newly purchased device. Please let me know if this helps! JoseL_VZW

0 Likes