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Restocking fee
Tamberine
Member

I purchased a palm companion and case and when I set to the palm the text messaging app will not work to scan the QR code I am being sent and there is no way to circumvent this. I tried everything. Anyway I decided it’s not worth dealing with this headache and I won’t be able to get texts anyway so I decided to return it. I am also refunding the kate spade case I purchased with it. Will I also have to pay a restocking fee for that as well? Also if it’s before 14 days will I have to pay an early termination fee?

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Re: Restocking fee
vzw_customer_support
Customer Support

I'm sorry to learn that the Palm device (https://www.verizon.com/support/palm-palm/) did not work out for you and you need to return it. Were you able to fully activate the Palm device (https://www.verizon.com/support/palm-faqs/) as per this link (https://www.verizon.com/support/knowledge-base-221023/)?

 

The restocking fee (https://www.verizon.com/support/return-policy/) will only apply for the device. Is this information helpful?

 

- Antonio

 

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