Yesterday I visited a Verizon store to purchase a new or newer IPhone. The rep helped us immediately and came back to us with his suggestions. The issue was his suggestions weren’t in the same universe as what I asked for. I’d understand if I was told that what I wanted to do wasn’t possible. The experience was like buying a car. Showing me blended numbers vs itemized so I could see where the increases were coming from. Nearly doubled my bill. Simple shifted dollars from the cost of the phone into my plan. When I asked about maybe buying an 11 vs new 12, I felt like that was a burden. Long story short I went to Best Buy, bough a new phone, added my employee discount and my bill is now less than when I started. , once the phone is paid off.
As a consumer, I too want to ensure I'm getting the right products and services for myself and my family. The details you’ve shared are helpful. Could you share with us the location where this occured?