Return vs. Exchange

[marredding]

I just upgraded to a refurbished S5.  The screen stopped working 1 day after I activated it.  How can I get a replacement. I only see the option to return it, or is that the same thing?

[naansalad]

how did you buy it ? online in store? from 3rd party?

on post pay account or prepay account?

[MikeyWade]

If it's a Certified Pre-Owned and you ordered it online, it's a little bit different of a process because I don't believe customer service can re-order you one unless it's a Pre-Owned that came with a contract. 

[vzw_customer_support · Accepted solution]

Wow Marredding, we never want you to have a broken phone. We are here to help. How did you receive your phone? You have a 14-Day Worry Free Guarantee to return or exchange. After that you will be under the manufacture’s warranty for one-year. Follow link for more details: http://vz.to/1SXy4oK

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