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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Return
Sonny711
Member

Hi Everyone.

So I returned a phone that I no longer wanted 17 days ago at a Verizon Store that I bought from. And I still don't see any update on the bill on my account.

I don't know what to do. Should I go to the store that I bought from and ask them about it? Can they do anything?

I just want to cancel the phone loan but still keep my line active so I can transfer the number later on.

What if the agreement isn't canceled by the due date? Will I still have to pay for the phone?

I am so confused. Please help. 

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Re: Return
vzw_customer_support
Customer Support

Hello, @Sonny711. We understand how important is to have the account updated. Please, send me a private message so I can access your account and take a look at your situation. I believe this doesn't require your presence at the store as it is something we can resolve through this channel. Remember that we are available 24/7 for you. 

 

>Sophie

 

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Re: Return
Sonny711
Member

I just sent you a message 

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Re: Return
vzw_customer_support
Customer Support

Good morning. I do apologize but we did not get your private message. I will send you another one. 

-Amber

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