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Rewards posting to my account
gsomogyi
Member

Why does it take so long to post reward points to my Verizon UP Rewards account.  My bill due date was December 17th.  I paid my account in full on December 16th.   Between December 20th and December 27th, I continued to receive text messages that my rewards account was credited (but it was not).  Then, I received email on December 29th that my account was credited with reward.  It finally appeared in my account on December 30th. 

 

Thanks 

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Re: Rewards posting to my account
vzw_customer_support
Customer Support

Rewards should be available when you get that first text, typically three business days after making a payment, gsomogyi. We’re glad you were able to use the reward though it was later than expected. Going forward, please let us know right away if this happens again. This way, we can find out what the cause of the issue is.

 

GeorgeS_VZW

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