I have never had to wait nor spend so much time on the phone trying to resolve an issue. A total of 5+ hours spent today with Verizon only for the service departments to close and for me to continue the struggle tomorrow. Truly saddening and depressing - my head really hurts.
I am so sorry to hear of any issues with getting through to our Support Team. Though our volume is higher than normal during this holiday season, we are here and ready to provide support. Why were you trying to reach out to our Support Team? AlbertoR_VZW