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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Ridiculous wait times?
smurashkovsky
Member

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I have never had to wait nor spend so much time on the phone trying to resolve an issue. A total of 5+ hours spent today with Verizon only for the service departments to close and for me to continue the struggle tomorrow. Truly saddening and depressing - my head really hurts.

Re: Ridiculous wait times?
smurashkovsky
Member

Are long wait times and transfers normal or am I just overreacting?

Re: Ridiculous wait times?
vzw_customer_support
Customer Support

I am so sorry to hear of any issues with getting through to our Support Team. Though our volume is higher than normal during this holiday season, we are here and ready to provide support. Why were you trying to reach out to our Support Team? AlbertoR_VZW

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Re: Ridiculous wait times?
9wood
Sr. Member

Other customers have reported this as well recent there support and or help is poor

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