I switched my phone service from SPRINT, Whom I'd been with for over 20 years. I had two phones on this new account but VERIZON didn't have a new phone available so, they switched my old number and activated the phone I carried over while the new phone was being shipped to me.
In the meantime, VERIZON opened another account and charged me for service that I didn't use as I had no phone. I have looked at the Better Business Website to find that this appears to be common practice with the company.
I have called VERIZON numerous times to try and get this issue resolved with no success. THEN VERIZON had the nerve to send this to collections and therefore, shattering my 800+ credit score. I AM OUTRAGED, deserve a refund as I paid this bill and should have my credit restored!
We are very concerned to hear this. We know how impactful this must be for you. Have you contacted the collections agency for information on disputing the mark on your credit?