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Service and Orders
herbie53
Member

Earlier today, I brought a new phone with new service. How do I go about canceling order? If I cancel the order does it cancel the service? And if I cancel, will I occur a penalty or fee? 

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Re: Service and Orders
vzw_customer_support
Customer Support

Hello, herbie53. We are very sorry to hear that you would like to cancel your new order for new service. We definitely want to help in every way that we can. If we may ask, what is the reason for wanting to cancel this order? BrettA_VZW

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Re: Service and Orders
herbie53
Member

I want to order a different plan

 

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Re: Service and Orders
vzw_customer_support
Customer Support

@herbie53 ,

When you want to make changes to an order, it usually will require the order itself to be canceled, and then you'd make a new order with whatever changes you needed. When you say that you bought a new phone and service, do you mean that this is to start services with Verizon Wireless, or something else? If you just needed to change your phone plan, that can be done after you have activated the service and would not require you to cancel the phone order that you had placed already: https://www.verizonwireless.com/support/how-to-change-your-plan/

RussellM_VZW

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