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Service shut off still after paying bill

I recently paid my bill after my service was shut off this morning. I paid at 12 pm and still no service for phone calls text or data, 11 hours later. I messaged the “chat with us” option in the app and it says my service is in collections? On my account itself it has no mention of this.. and i cant call anyone since my service doesn’t work..

Re: Service shut off still after paying bill
Customer Support

Hello, Zackwisdom. We know how important it is for you to have access to your service. Let's take a closer look in to this issue for you. We have sent you a Private Note to get started. *Cassie