Shipping Label link in email not working

[Matis78]

I switched over from ATT to Verizon recently due to a promotion where I can get $800 for my iPhone XS 256GB. 

It took me almost 8 hours talking to 7 different agents and trying to submit my trade in online. After probably about 70 or so tries, trade in finally went through online. The issue is that I have received an email that is supposed to have a shipping label so that I can send my device back. The shipping label button does absolutely nothing. It takes me to a blank page so I am not able to print a label. 

Speaking to additional agents they have asked me to request a trade in kit through a link that I have been provided so many times I cannot even count. As per every conversation that I have had that link does not help me as there is no way for me to request a trade in kit from that link. 

I just need someone to send me label that should have worked from a link sent in the email (screenshot.) I have already lost so much time and days have passed by. If I do not get a kit in the next 7 days I am cancelling my service and moving to a different provider.

[vzw_customer_support]

Matis78, we understand the importance of being able to send in your trade and are sorry to hear you are having problems getting the label for your trade. When you submit a trade in online, you receive a submission ID and a return kit is automatically mailed to you. If it has been more than a few business days since the kit has been mailed and you have yet to receive you can request a new one through our website with your Submission ID. Please see the link below. Let us know if you have any questions.

https://www.verizon.com/od/trade-in/checkStatus#/

*Joshua

[Matis78]

Hi Joshua,

This is the same link I have been sent and I noted in my post. That link does not work as I indicated in the original post. 

No offense to you but if Verizon is not going to help me because they are trying to get me to pay for a full price of the phone than I might as well cancel and move to a different provider. 

As I mentioned that link does NOT work for me.

[vzw_customer_support]

We are truly sorry to see you in this dilemma, the last thing we want is for you to have a negative impression of Verizon. Our goal is to provide a world-class experience. Please send us a Private Note to better assist you.  ~Gilbert

[Matis78]

I just sent a private message.