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Shipping and order status not updating

I ordered a phone upgrade on March 31st.  I am expecting a delay because of Covid, but the status of the order has not updated 4 days later.  Also, on my MyVerizon account the phone I ordered is not showing up at all.  When I try to search the order number for tracking I get a message that the order is not found.  The order on my account shows that they are shipping a Pixel 2 when I most assuredly ordered the Pixel 4 and have an email to confirm that.  None of the reps I've spoken to have managed to help other than to say sorry the order is still processing I can't help you.  I just want to be sure I'm getting the right phone and I feel like the Save from home.  Two day shipping deal is a bit of false advertising.  I don't mind waiting, but a heads up on how long I'd be waiting would have been nice.  

Re: Shipping and order status not updating
Customer Support

We are here to support you. To get started, we will send a Private Note, so we can assist you further. BrittanyC_VZW