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Shipping box damaged
Sprintcarfan57

I received my IPhone 13 Pro Max today.  The shipping box was damaged but the phone was fine.  Do I need a new shipping box to send my old phone back?  Can I just use another box I have at home?  I didn’t know if the barcodes on the original box were important.

How many days do I get to mail the phone back?  I’ve seen 15 and 30? Which is it? 

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Re: Shipping box damaged
vzw_customer_support
Customer Support

It is important that you are able to return your device, Sprintcarfan57. If you need to reorder your trade-in shipping kit, you can do so here: https://www.verizon.com/sales/digital/tradein/landing.html#/. *Peter

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