Signal Strength, not phone dependent

[CME1]

Within a quarter to half mile of my home there are three cell towers. If I park under or around any of them I get full bars. However, as soon as I enter my neighborhood I drop to one bar or no service. This has only been the case for the past few months. It was also like that for a few weeks post last falls huricane.  I have four phones in my home that all get the same 1 bar or less for strength. Calls also frequently cut out. Struggling to find where to report this. 

[vzw_customer_support]

CME1,you deserve fantastic coverage at all times. We know how much of an inconvenience it can be to experience a fluctuating signal, and we want to fix this. In order to better assist you, can you please provide the nearest intersection and zip code for the last location this issue occurred? How far from the affected area do you need travel in order for your signal to improve?

KevinM_VZW

[CME1 · Accepted solution]

The nearest intersection is Judges and Albemarle Rd. in area code 28405. 

[CME1]

Within 1/4 mile in any direction, signal improves by two to three bars.

[vzw_customer_support]

That is very helpful information, CME1. I can only imagine how concerning this must be. Let's keep digging and find a resolution. All signs point to this being network related if multiple Verizon users in a specific area are experiencing the same problem. Also, service improves if you travel away from the problem location, which is another red flag. I do want to gather a little more information to be sure though. May I ask what type of calls are being impacted when you say they frequently cut out? For example, is this HD calling or Wi-Fi calling? Also, is text and data also being impacted by the weak signal? If so please share details.

AnthonyC_VZW

[notimetowaste]

I have had the same issue in my area for the last month. It affects all phones on Verizon service, regardless of the phone type for anyone who comes over. I have put in four tickets and received text notifications back each time (seemingly a little too quickly) that the signal in our area is acceptable. Diagnostic sessions have been run my phone when I'm not even in our area. Not one single person I spoke to has called me back to follow up although they assured me they would. I don't think Verizon is taking this seriously. Simply because other people may not have the time to sit on hold for an hour each time and discuss the issue is not a reason to dismiss a long-term customer. We had this problem several years ago and it was fixed, however it is now a problem again. For what we pay every month we should have good service instead of calls not connecting or disconnecting. Nobody can get so much as an LTE or 5G signal here either- we have to drive out of the area. This is unacceptable. Is there a number we could call to actually speak with management in technical services? I've wasted over 4 hours in the last two weeks being given the runaround or talked down to with customer service and technical services. I would rather not go into more detail than I already have publicly. Thank you. 

[KH-OrnEsh]

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