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Sky high bills now charging to have some help you PAY the bill?
annmarin
Member

I just have to vent and I'm sure this will somehow be removed. I am so disgusted with Verizon. I pay 10% of my salary to the family phones. It's so ridiculous. Today a final slap in the face. When I kept getting reminders to make my bill payment, I went to do so on my phone and it's telling me to enter this, enter that WHILE IM DRIVING. I finally get to the part where I can make a payment and it tells me it will be $8 for someone live to help me make the payment. why? This is just disgusting. I truly want to fake my death to get out of these contracts, it's horrible. Also my daughter was told she would get a $200 trade-in credit on a new iPhone. I did not see it off the cost of the iPhone. You know what they do? Take it off MONTHLY and it came out to like $8.00 off the line bill per month. What a joke! They don't take it off the cost of the new phone, they break it up into a million payments. Its a racket. It's disgraceful. Also, have you noticed the "real" people are now gone? The "Chat" is a useless bot and so it is when you call. Unless I guess you want to pay another $8 to talk to a Human. Anyone know how to get out of Verizon once and for all?

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Re: Sky high bills now charging to have some help you PAY the bill?
Tigerstep
Sr. Member

Why are you doing this..while driving..? Pull over and use the app. Takes less than 2 minutes and you don't get charged a fee. No one should be calling CS to make payments anyway. 

Other carriers also handle promotions this way, it's not a Verizon exclusive. From a business perspective, it doesn't make sense to give discounts up front over spreading it out over 24 months.

The fee is $7 btw and only if a rep takes a payment for you. Claiming you get charged just to talk is misinformation.

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