Stalling on Paying Credit

[Hawkeye67]

I've talked to Verizon three times about a credit they owe me. Same answer every time: "Sorry. We'll take care of it right away."  Of course, they don't. Can't wait until my contract is paid off and I can tell Verizon "GOODBYE"

[vzw_customer_support]

Keeping good on our promises is always important. Your business means a lot to us and we don't want there to be a goodbye. We want to gather more information about the credit and determine the next step. What exactly is the credit for? Share details to help us investigate this further. When was the most recent update about the status of the credit? 

[Tigerstep]

And why are you entitled to a credit? Unless it's a genuine billing error or missing promotion, you aren't owed anything.