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Still charging upgrade fees to do literally nothing
nonya-1
Member

Dear Verizon,

Its time you give up on these so called upgrade fees. All of your customers view these charges to be a scam. Now I understand charging a customer if a new sim card is required , that being said almost all modern smart phones require zero effort beyond moving the sim card from old phone to new.  

 

Re: Still charging upgrade fees to do literally nothing
Doggo
Novice

@nonya-1 wrote:

Dear Verizon,

Its time you give up on these so called upgrade fees. All of your customers view these charges to be a scam. Now I understand charging a customer if a new sim card is required , that being said almost all modern smart phones require zero effort beyond moving the sim card from old phone to new.  

 


All major carriers do this. You can purchase the non carrier version a phone if you want to avoid the fee. For most people, a one time $35 charge + splitting up a 1k phone payment over 2 years is easier than paying it up front.

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Re: Still charging upgrade fees to do literally nothing
nonya-1
Member

Not a relevant answer,  Would you jump off a bridge because others are doing it?

 

 

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Re: Still charging upgrade fees to do literally nothing
vzw_customer_support
Customer Support

I can provide you with some clarification. The Activation fee is a one-time charge for activating a new line of service on the Verizon network. The Upgrade fee is a one-time charge for changing to a new device on the Verizon network. For this charge, Verizon gives our customers access to a range of services, tools and personalized support to help ensure that your device is setup for a seamless experience on America's most awarded network.

 

-Jordan

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