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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Still no trade-in credit

Same as everyone else here.  I sent in my old phone; Verizon received it, and confirmed I’d get $800 credit for it. But bill after bill comes, and no credit.

I’ve read similar messages here, and if you’re lucky, a Verizon rep will show up, empathize and apologize, and say “send me a private message.”

Why the secrecy, Verizon?  Why not tell the thousands of frustrated people here what you tell the squeaky wheels in private?

Is it Verizon’s policy to rip everyone off, and only deliver what was promised to the few individuals who finally complain on forums like these?

Please, Verizon, tell us ALL what hoops we need to jump through to get Verizon to do what it promised with our trade-in credit.