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Stolen phone in shipping
Twins9109
Member

Hi UPS dropped off a box in my hand  and i didn't notice that the box was resealed with clear tape. I called in immediately but was told they will investigate. How long does this usually take, ordered it early for my kids birthday and don't want to give a picture of a phone?

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How long does this usually take
PETREY5
Member

https://www.ups.com/cm/en/help-center/sri/cla-faq12.page

Login and

https://www.ups.com/upsemail/topic

 

--- Known to eat things that have been properly toasted, and often engages in shenanigans

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Re: Stolen phone in shipping
PETREY5
Member

Youre welcome

--- Known to eat things that have been properly toasted, and often engages in shenanigans

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Re: Stolen phone in shipping
vzw_customer_support
Customer Support

Hi there, Twins9109. We regret to learn that your device was stolen during shipping. Although you are awaiting UPS, we do hope you've contacted us so that the order can be replaced as lost/stolen. You do not need to wait for that investigation to be finished in order to do so.

 

-Genesis

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