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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Store cancelled my order without warning (or notice) – now I have a "Pending Order" preventing me from upgrading.
calebcook
Member

I ordered an iPhone 13 from a local store that showed it was available for pickup – check days later and it says the order is cancelled. Call Verizon – they have no idea and there was no explanation provided. I go to place a NEW order online (shipping this time) and now my line is locked up because there is a "Pending Order"... but that order was cancelled. How can I get around this and get my phone ordered with the trade-in deal I had? It's been several days... any major company should be able to reflect an order cancellation much quicker than that. 

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Re: Store cancelled my order without warning (or notice)
vzw_customer_support
Customer Support

That is a great question! After orders are cancelled it can take an additional 3-5 business days to close out the loan initiated so you can order again! *Hannah

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