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Stuck in switch for 5 days
gnemri
Member

I upgraded three phones on my Verizon plan with the new S22+ on Saturday morning (going into day 5). One of the phones did not get activated. Verizon tech support told me that it was "stuck" and I will have to wait for 24 hrs for the issue to be resolved. I have been waiting for 24hrs after 24hrs with no help. I called many times and spent a lot of time on the phone with tech support every day since.  I found out that this is an old issue that happens occasionally when you switch phones. I cannot imagine that in 2022 we still have to deal with this kind of indifference, lack of concern, and poor service. An issue like this should have a solution. Very disappointed, to say the least.

G. Nemri

 

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Re: Stuck in switch for 5 days
vzw_customer_support
Customer Support

gnemri, we appreciate you for bringing your concerns to our attention. I know it's been a couple of days and I wanted to check in with you to see if you were able to get  your concerns resolved? 

-Nicci

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