We are having a problem and no solution in sight.
We switched three lines to Verizon in April and we were told that we will get gift cards of $300 per line in about 8 weeks. We received nothing. I have been calling them for more than a month and no resolution. I am told I had to register and I didn't register. But this was never told to me. I was simply told we will get three gift cards of $300 each and we were checking our mailbox and gift cards never came. I call Verizon again and again and go into loops with no positive resolution. I was later told that you won't get gift cards but the amount will be adjusted against your bill. That is fine too but I have not seen any confirmation of same. Hours have been spent on this and I feel so bad that I switched. I will not take this lying down and am examining my legal options. If there are suggestions by community members please share. I understand there are other customers in similar situation.