TRADE IN CREDIT

[DARYLBLA59]

Since April 2018 I was promised a Trade in Credit for an IPHONE .

I have not received it and every time I call or Chat with Customer Service I get NO where !

Frustrating experience for a long time customer. Nothing but excuses to get you to forget about it.

Three conversations and each time they say there will be a resolution.

NO notification's by phone or messaging. Terrible Service .

Anyone else experience this?

[vzw_customer_support]

DARYLBLA59,

We have reached you in Direct Message to address this matter. Please check your inbox and reply accordingly.

Colin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Dan-Escobedo]

Seeing this in 2021, hopefully somehow your issue was resolved.  mine has only been 7 months but same deal even today…

[kh-taylarie]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.